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Puesto
Retention Specialist.
Especialidad
Ing. Industrial.
Graduados/as y estudiantes avanzados/as.
Funciones/tareas a desempeñar
Summary of Position:
The goals of the Retention Specialist are:
- Diagnose Retention & Engagement of Winclap clients analyzing first party data with SQL and Python (or R).
- Operate the Customer Engagement Platform of clients creating meaningful and impactful journeys.
- Coordinate the delivery of Own Media Management of Winclap Clients, being a link between the Marketing Science and the Creatives teams.
- Retention is a must for digital businesses, especially in the challenging current economic world environment. Acquiring new users fast isn't enough and doesn't guarantee a profitable and healthy business in the long term.
- In other words, it is the whole Growth Strategy and its transformation that we are currently delivering to our clients at Winclap.
Responsibilities:
- Be owner of Retention & Engagement Diagnosis of clients.
- Be owner of delivery of Own Media Management Solution of Winclap clients.
- Work together and coordinate efforts with the Marketing Science and Creatives Teams.
- Develop and oversee a smooth, effective customer relationship process to enable the growth of the organization. Which includes helping different Business Units organize their workflows.
- Define quarterly revenue targets based on historical results, and track performance against it.
- Create processes/documentation so that the growth team can be as self-sufficient as possible.
Competencias técnicas/interpersonales requeridas
Requirements:
- 3+ years of experience as Data Analyst in teams such as Business Intelligence, Data Science, Growth, Sales Ops.
- Proven Analytical skills. Ability to use data to generate hypotheses and define success metrics. Python (or R) and SQL are a must.
- Background in engineering and/or business administration desired.
- Advanced English.
- Advanced spreadsheet skills, BI tools (Tableau, Power BI, Data Studio).
- Strong cross-team collaboration and possibility of working with projects in different Business Units
Condiciones de contratación
Contratación por tiempo indeterminado.
Otras condiciones
Lun - Vie 9-18 hs, remoto con posibilidad de oficinas.
Los/as interesados/as deben completar el siguiente formulario:
https://forms.gle/p18fgk6STh2CzMmS7
Fecha límite 02-03-2023